Quality Policy
- We will be market-oriented and quality driven and manage as such.
- The policy in the organization shall be specified and developed to ensure that all process steps are efficient, transparent, logical in sequence, and as a whole form a coherent overall business process in which errors and misunderstandings are minimized and which result in product and services meeting the defined criteria.
- Criteria cover
- Efficient procedure in which one’s (department) output meets the next person’s (department) input within a set time frame.
- An open transparent business culture in which colleagues have confidence in a quality objective and the strategies as set by management and can hold each other accountable for the task within a set time frame.
- Customer demand expressed to us with respect to our service, delivery terms, communications, price, and shelf-life is so far reasonable, our policy is to deliver our services within 7 days in the regions and some days in the city unless otherwise full information has been provided to the client and the client agreed otherwise.
- Criteria need to be defined unambiguously as far as possible and compliance (‘meeting the criteria’) must be supported by objective analysis.
- A quality policy furthermore implies that all employees are encouraged to recognize and identify threats to or opportunities for the organization.
- Employees are encouraged to propose measures to achieve improvement with regard to efficiency, productivity, and customer satisfaction.
Furthermore, these proposals should be easily reportable to management for discussion and implementation. - Our company’s Quality policy shall be formalized in the document of the quality Management System, published in English, and kept up to date in our office.
- The manual provides a general section, multi-departmental procedures, specific work instructions, and data forms that must be known to all employees of certain levels in the organization.